Privacy Policy.

Privacy Notice

Digital Jersey Limited is committed to protecting your personal information, privacy and security whilst using the trading name (“Springboard”) referred to as ‘we’ or ‘our’.

This Privacy Notice describes how we collect and use personal information about you during and after your relationship with us under the Data Protection (Jersey) Law 2018 (“DPJL”) and, where necessary, the General Data Protection Regulation (“GDPR”)

Digital Jersey Limited is a “Data Controller,” meaning we are responsible for deciding how we hold and use personal information.

We are required under data protection legislation to notify you of the information contained in this Privacy Notice.

Digital Jersey Limited is registered with the Jersey Office of the Information Commissioner (“JOIC”) – Registration No. 58252.

We will comply with data protection law, the principles of which says that the personal information we hold about you must be:

  1. Used lawfully, fairly and in a transparent way.
  2. Collected only for valid purposes that we have clearly explained to you and not used in any way incompatible with those purposes.
  3. Relevant to the purposes we have told you about and limited only to those purposes.
  4. Accurate and kept up to date.
  5. Kept your data only as long as necessary for the purposes we collected it.
  6. Kept securely.

We will only transfer your information when it is safe to do so, when necessary, and your information is protected in the same way we protect it.

Springboard is accountable to you and the Authorities to show compliance with the data protection laws and demonstrate how we are compliant.

The Data Protection Manager (“DPM”)

We have appointed a DPM to oversee compliance with this Privacy Notice.

If you have any questions about this Privacy Notice or how we handle your personal information, contact the DPM at [email protected]

You have the right to make a complaint at any time to the JOIC.

Contact details for these are outlined at the bottom of this Privacy Notice.

The Kind of Information We Hold About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

To explain this to you, we will list our different services when we collect or use additional information about you.

How Is Your Personal Information Collected?

We collect personal information about you when you contact us, register as requiring funding or a mentor or provide us with your data for another specific purpose.

What information do we collect about you?

  • Name
  • Title
  • Address
  • Telephone Number
  • Occupation
  • Email Address

What Special Category Data do we collect about you?

Springboard does not collect or process any Special Category data.

How Will We Use Information About You?

We will only use your personal information when the Law allows us to.

Most commonly, we will use your personal information in the following circumstances:

Data Processing Activity Legal Basis according to the DPJL – Article 9, Schedule 1, Part 1
Contact Springboard

Leave a message for someone to contact you

Email Springboard with a question or query

Consent (1)

Legitimate Interest (5)

Register for funding/investment in your business Contract(2)
Register for a mentor Contract (2)
Register as a Mentee for businesses Contract (2)

Consent (1)

Change of purpose

We will only use your personal information for the purposes we collected it unless we reasonably consider that we need to use it for another reason. That reason is compatible with the original purpose.

If we need to use your personal information for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

Data Sharing

We may occasionally pass your Personal Information to an organisation outside of Springboard exclusively to process on our behalf; these organisations are called Data Processors.

We require these parties to agree to process this information based on our instructions and requirements consistent with this Privacy Notice.

We do not pass on information gained from your engagement with us without a clear legal basis for doing so. However, we may disclose your Personal Information to meet legal obligations, regulations, or valid governmental requests.

The personal data we collect from you may be transferred and stored at a destination outside the European Economic Area (“EEA”).

It may also be processed by companies outside the EEA who work for one of our service providers or us.

If we do this, we ensure that your privacy rights are respected in line with this Policy and that the same protection is given to your personal information as laid down by the DPJL and DPGL.

Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, altered, disclosed, or accessed unauthorised. In addition, we limit access to your personal information to those Colleagues, Agents, Contractors and other third parties on a need-to-know Basis.

They will only process your personal information on our strict instructions and are subject to a duty of confidentiality.

Details of these measures may be obtained from our Data Protection Officer (DPM).

We have established procedures to deal with any suspected data security breach and notify you and any applicable regulator of a suspected breach where we are legally required to do so.

Data Retention

All data is retained securely and only used for the purposes set out in the Law. Data is retained to comply with our statutory obligations and follow our retention schedule. If you would like a copy of our retention schedule, please get in touch with our DPM at [email protected]

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data and the potential risk of harm from the unauthorised use or disclosure of your data. The purposes for which we process your data, whether we can achieve those purposes through other means, and the applicable legal requirements.

You can request our Data Retention Schedule from our DPM if required.

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice.

Rights of Access, Correction, Erasure, and Restriction

The personal information we hold about you must be accurate and current.

Please keep us informed if your information changes during your relationship with us.

Under certain circumstances, by Law, you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This right enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This right enables you to have any incomplete or inaccurate data we hold about you corrected.
  • Request the erasure of your personal information. This right enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing your personal information where we rely on a legitimate interest (or those of a third party). There is something about your particular situation that makes you want to object to processing on this ground. You also have the right to object to processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This right enables you to ask us to suspend the processing of personal information about you, for example, if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you want to review, verify, correct or request the erasure of your personal information, object to the processing or request that we transfer a copy of your personal information to another party, contact our DPM at [CONTACT EMAIL].

You will not have to pay a fee to access your personal information (or exercise other rights). However, we may charge a reasonable fee if your access request is unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

How to request your information, and what may we need from you

Use the Data Subject Access Request form, available on our Cookie Banner. If you have any questions about this process or any of your rights, contact our DPM at [email protected]

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or exercise any of your other rights).

We will respond to your request within four weeks and upon satisfactory verification of your identity.

Right to Withdraw Consent

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.

To withdraw your consent, contact our DPM at [CONTACT EMAIL].

Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purposes you originally agreed to unless we have another legitimate basis for doing so in Law.

Changes to this Privacy Notice

We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates.

We may also notify you in other ways from time to time about processing your personal information or requesting you to confirm the accuracy of the information we hold on you.


We want the chance to resolve any complaints you have about how we process your information. You have the right to complain to the [SUPERISORY AUTHORITY] about how we have used your data.

The details for each of these contacts are as follows:


Forum 3, Grenville Street, St Helier, Jersey JE2 4UF

Email [email protected]

Office of the Information Commissioner – Jersey

2nd Floor, 5 Castle St, St Helier, Jersey JE2 3BT

Telephone +44 (0) 1534 716530 or Email: [email protected]